11/12/2023 0 Comments Ibm chatbot makerBut to include error codes, exact error messages, … but use them with natural words, too. ![]() Avoid pasting full messages, code snippets, log data, dump titles into the chat.Don't try to guess the words that make sense to IBM or to the chatbot. Ask the question in words that make sense to you.There are no strict rules, but here are some tips:īecause the chatbot is optimized to expect natural language, communicate with the chatbot as if you are talking directly to a colleague. When it does provide a good answer, be sure to click YES to the question about whether the information helped. If you can afford a few minutes, let the chatbot try more than once to provide a good answer.If the chatbot offers you a list of categories or subcategories, select the one that is best, or select "None of the above.".If the chatbot provides answers that aren't helpful, answer NO to the question about whether this information helped.If the chatbot indicates that it is "still learning," try to modify your question.Or the bot will lead you to open a case or chat with a live person and work with someone on the SPSS Support team, or you can click Open a case instead of engaging with the chatbot.ģ) What happens if my initial question doesn't generate a good response?ĭon't give up! The chatbot is always learning and it needs your input to get smarter. ![]() The chatbot can provide you with information to help you gathering the right information that Support needs to troubleshoot. If prompted, try to rephrase your question so that the chatbot might be able to find a good answer.Ībout how to troubleshoot known product problems, when documented solutions might be available.Ībout situations that you know require log review or troubleshooting expertise of a Support team member. That use words that are clear and specific, such as.Įxample: I am installing SPSS Statistics on a Mac and I’m receiving a permission error. Many other products offer their own Support chatbots on their respective Support community pages.Ībout information that is publicly available (such as IBM Knowledge Center, technotes, articles, and so on).Ībout information that is not publicly availableĮxample: "I work for ABC Company. The chatbot can typically answer questions.Ībout SPSS and related products, including Statistics, Statistics (monthly) Subscription, Modeler, LicensingĮxample: "What is the latest version of Maas360?" The chatbot on the IBM Support Community page has the potential to answer many types of questions you might ask, but it can't answer all questions, as you'll see in the table below. The chatbot always asks you if the information it provided was helpful, and your YES or NO response can help the chatbot learn and get better at answering questions, over time.Ģ) What kind of questions can the chatbot answer? The chatbot then tries to find the best answers within the available licensing information and displays one or more answers in the chat interface. For example, if you type " how do I transfer my spss license ?," the chatbot can assume that you are asking about a reset of a license key activation. ![]() The chatbot evaluates what you typed and determines what you are asking for. Unless you are on an SPSS product page, it will first suggest the product you are asking the question for, and if the suggestion is incorrect it will allow you to select the product. To use the chatbot, click “ Chat with Support ” button which appears at the bottom right corner of every page in the community. The SPSS chatbot has access to hundreds of thousands of publicly available documents, including IBM Knowledge Center topics, IBM web pages, technotes, articles, APARs, and even some information that is outside the ibm.com domain. The chatbot is not a search engine rather, it uses natural language technology to find the best answers to your questions. The chatbot uses Watson Natural Language Understanding and machine learning technologies to provide answers to your questions about SPSS products.
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